Refund Policy

Yankee Candle handles returns for scented candles, jar candles, and tumbler candles, home fragrance refills and reed diffusers, car fragrance products, candle accessories, holders, shades, toppers, and tools under the customer rules below.

Thirty-day return right

A customer may ask for a no-reason return within 30 days of delivery. Exchanges are available when inventory and condition allow.

Shipping cost for returns

The merchant pays return shipping for approved no-reason returns and for damage, defect, wrong item, or missing item cases.

Limited no-reason return categories

Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for no-reason returns. These limits do not reduce consumer rights for damaged, defective, incorrect, or missing goods.

Refunds and cancellation requests

Approved refunds are returned to the original payment method within 5-10 business days. Orders may be cancelled before shipment; after shipment, this Refund Policy applies. The default return address is the business address shown below unless we give a separate return address in writing.

Contact information

Yankee Candle provides support at Support@Yankeercandle.shop and 6416803864.

Business location: 3042 Helfred Ave, S Chicago Hts, Illinois, 60411, United States.

Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York).