Contact Us

Use this page to reach customer care about an order, delivery, return, exchange, payment question, product detail, or privacy request.

Customer Care Hours

Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.

Order Requests

Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

Store name: Yankee Candle

Contact email: Support@Yankeercandle.shop

Phone: 6416803864

Physical and return address: 3042 Helfred Ave, S Chicago Hts, IL 60411, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).