FAQ

These answers summarize common questions about Yankee Candle.

Which products are offered?

The store focuses on scented candles, jar candles, and tumbler candles, home fragrance refills and reed diffusers, car fragrance products, candle accessories, holders, shades, toppers, and tools.

Can orders go outside the U.S.?

No. Delivery is available only to United States addresses.

Do all orders include tracking?

Yes. Tracking information is provided after the carrier accepts the shipment.

What is the shipping timeline?

Processing takes 1-2 business days. Standard transit usually takes 4-6 business days after shipment.

Are exchanges available?

Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Which payment cards work?

Checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Where is customer care?

Email Support@Yankeercandle.shop, call 6416803864, or write to 3042 Helfred Ave, S Chicago Hts, Illinois, 60411, United States. Support hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York).